Shipping policy
📍 Shipping Locations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us for assistance.
🚚 Processing & Shipping Times
- Order Processing: Orders are processed within 1-3 business days.
- Standard Shipping: Estimated delivery 5-10 business days.
- Express Shipping: Estimated delivery 2-5 business days (where available).
- Studio Pickup: If you customized your BeBear in-store, please allow 2-4 business days for drying. You will receive a notification when your BeBear is ready for pickup.
💰 Shipping Costs
- Free Shipping is available for orders over €50.
- Standard and Express shipping costs are calculated at checkout based on your location.
🔍 Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking to update.
📦 Lost or Delayed Shipments
If your order is delayed or lost in transit, please contact us at support@bebears.com. We will work with the carrier to resolve the issue as quickly as possible.
🔄 Returns & Exchanges
- We accept returns within 30 days of delivery for unused and unopened BeBear kits.
- Customized and painted BeBears are final sale and cannot be returned.
- Return shipping is free for eligible returns.
❓ Need Help?
For any questions regarding your shipment, feel free to reach out to our support team at support@bebears.com.